{"id":8136,"date":"2026-05-27T12:54:38","date_gmt":"2026-05-27T03:54:38","guid":{"rendered":"https:\/\/mirai-works.co.jp\/consulnext\/?post_type=column&p=8136"},"modified":"2026-05-27T12:54:39","modified_gmt":"2026-05-27T03:54:39","slug":"what-is-communication-ability-in-the-workplace-characteristics-of-high-performers-and-how-to-develop-the-skill","status":"publish","type":"column","link":"https:\/\/mirai-works.co.jp\/consulnext\/en\/column\/8136\/","title":{"rendered":"What Is Communication Ability in the Workplace? Characteristics of High Performers and How to Develop the Skill"},"content":{"rendered":"\n

Communication ability in the workplace refers to the comprehensive skill of accurately grasping the other party’s intentions, conveying one’s own thoughts in an easy-to-understand manner, building smooth interpersonal relationships, and producing results.<\/p>\n\n\n\n

People with high communication ability share common characteristics, and by understanding their essence, anyone can consciously develop the ability. This article explains the elements of communication ability required in the workplace and specific training methods.<\/strong><\/span><\/p>\n\n\n

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What Is the Communication Ability Required in the Workplace?<\/h2>\n\n\n\n
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The essential communication ability required in the workplace is the power to exchange information and knowledge to deepen mutual understanding and contribute to the achievement of organizational goals.<\/strong><\/span> This is different from simply being eloquent or having the ability to become friendly with anyone.<\/p>\n\n\n\n

When working together with people who have different positions and values, the skill to prevent misunderstandings through accurate information transmission and to build a smooth cooperative relationship is indispensable. For everyone who works, communication ability is the foundation for carrying out their duties.<\/p>\n\n\n

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The 4 Abilities That Make Up Communication Skill<\/h2>\n\n\n\n
\"Young<\/figure>\n\n\n\n

Communication skills are generally divided into the “ability to convey” and “ability to receive” information,<\/strong> and the “verbal” and “non-verbal” aspects<\/strong> of each. When these four elements combine, smooth communication is achieved.<\/p>\n\n\n\n

“Verbal Transmission Ability” \u2014 Conveying Things Accurately to the Other Party<\/h3>\n\n\n\n

Verbal transmission ability is the ability to convey one’s own thoughts and information to the other party in a clear and accurate manner using words.<\/strong><\/span> This includes the structural ability to organize the key points of a topic and explain them in a logical order.<\/p>\n\n\n\n

For example, techniques such as using the PREP method \u2014 which presents the conclusion first \u2014 and choosing plain language while avoiding technical jargon are effective.<\/p>\n\n\n\n

It is also important to consider the level of knowledge the other party has and adjust the amount of information conveyed and the expressions used accordingly.<\/strong> Strong verbal transmission ability leads to smooth progress in meeting contributions, explanations to clients, and instructions to subordinates, and can prevent misunderstandings and the rework or problems that result from them.<\/p>\n\n\n\n

“Verbal Listening Ability” \u2014 Grasping the Other Party’s Intentions<\/h3>\n\n\n\n

Verbal listening ability refers to the ability to correctly understand what the other party is communicating verbally and to grasp the intentions and emotions behind their words.<\/strong><\/span> Rather than simply hearing what is being said, the basic stance is to earnestly listen to the other party’s statements and show genuine interest.<\/p>\n\n\n\n

Specifically, by offering acknowledgment at appropriate moments and confirming the content by summarizing it \u2014 such as “So, you mean \u25cb\u25cb, correct?” \u2014 the other party feels reassured that “this person understands what I’m saying.” This makes the other party more willing to open up, enabling deeper information to be drawn out. This ability is an indispensable element in building trust.<\/p>\n\n\n\n

“Non-Verbal Expressiveness” \u2014 Creating a Good Impression Through Facial Expressions and Tone of Voice<\/h3>\n\n\n\n

Non-verbal expressiveness is the ability to effectively convey one’s own intentions and emotions using elements beyond words \u2014 namely facial expressions, tone of voice, gestures, and eye contact.<\/strong><\/span> Even when saying the same words, the impression given to the other party differs greatly depending on whether they are spoken with a calm expression and a bright tone of voice versus a blank expression and a low, flat tone.<\/p>\n\n\n\n

For example, incorporating hand gestures during a presentation or making eye contact while speaking adds persuasiveness and enthusiasm to the content of the message. When the content of the words and the non-verbal expressions are aligned, the other party can listen with ease and a more positive relationship can be built.<\/p>\n\n\n\n

“Non-Verbal Reading Ability” \u2014 Sensing the Other Party’s Feelings<\/h3>\n\n\n\n

Non-verbal reading ability is the ability to read a person’s emotions and true feelings from non-verbal signals such as their facial expressions, tone of voice, gestures, and posture.<\/strong><\/span><\/p>\n\n\n\n

People sometimes say things that differ from their true feelings, or carry emotions they cannot put into words. If you can notice a subtle change in the other party’s expression or movement of their gaze and think “perhaps they are feeling some anxiety,” you can follow up with appropriate words or consideration.<\/p>\n\n\n\n

Non-verbal reading ability is closely related to interpersonal sensitivity and emotional intelligence, and it can be said to be an extremely important skill for deeply understanding the other party’s position and building smooth interpersonal relationships.<\/p>\n\n\n

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